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FAQ (Frequently Asked Questions)

Category: FAQ-Index -> Subscriptions

Question
·  Which subscriptions are offered by abenetis?
·  How could I cancel my subscription?
·  When could I cancel my subscription?
·  How are the payments for the subscription are carried out?
·  Did you offer a right of contradiction?
·  Has VAT applied to the subscription fee?
·  What is a Sub-User?

Answer
·  Which subscriptions are offered by abenetis?

Details about our subscriptions are available here.

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·  How could I cancel my subscription?

You could cancel by sending an Email to customer-service@abenetis.com. There is not more to do.

Your cancelation will be effective at the end of your paid membership period.

Please view our Refunding Policy for more details.

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·  When could I cancel my subscription?

Every time you like. Your cancelation will be effctive at the end of your paid membership period. The membership period ending date could is always shown in your Membership-Account, if you have entered a paid membership.

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·  How are the payments for the subscription are carried out?

Actually we use various Payment Processors, from which you could select the one you prefer.

Please view Payment Options to see which Payment Processors are used at the moment.

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·  Did you offer a right of contradiction?

As contracts between businesses are closed under a different law than contracts with private end users, we do not offer a right of contradiction for businesses.

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·  Has VAT applied to the subscription fee?

It depends on the following situations if we have to charge German VAT to you. The following table describes when VAT has to be added to the subscription fee:

  • You are Selfemployed within Germany or the EU = VAT has to be added
  • You are Selfemployed from outside the EU = no VAT has to be added
  • Your business is outside the EU = no VAT has to be added
  • Your business is within the EU and you have a VAT-ID-No. = no VAT has to be added
  • Your business is within the EU and you don't have a VAT-ID-No. = VAT has to be added
  • Your business is sited in Germany = VAT has to be added
Note: We do not offer services for private end users.

However, if you are still not sure about the VAT-Issue, just send us a mail to our customer-service.

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·  What is a Sub-User?

A Sub-User is a person which you have allowed to use your subscription. At abenetis it is possible to use one subscription with more than one user. One of the users is the subscriber and the other are the Sub-Users. More information are available at our Products/Services?Page.

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